REFUND POLICY

Refund Policy

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WE WANT YOU TO SMILE! IF YOU ARE NOT HAPPY WITH YOUR PURCHASE,

LET’S FIX IT.

How do I return an item?

- You have 7 calendar days to return an item from the date you received it.

- To be eligible for a return, your item must be unused, unfilled and in the same condition that you received it. It must also be in the original packaging.

- To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

- You must purchase tracking and send us an email at info@kindness-soldiers.com with the tracking information & your order number.

Send Items To:

ann perica (Order Number)

Schosshaldenstrasse 80,

3006 Bern, Switzerland

Please note: CUSTOMERS ARE RESPONSIBLE FOR PAYING RETURN POSTAGE. 

Shipping costs are non-refundable.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kaanlove.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kaanlove.com and send your item to: Schosshaldenstrasse 80, 3006 Bern, Switzerland

RETURNABLE ITEMS: SALE ITEMS & SEASONAL/HOLIDAY ITEMS

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.